Refund policy
- 14 days, no questions. If Clips does not work for you, ask within 14 days of a payment and we refund that payment in full.
- After 14 days cancelling stops the next renewal, and the plan stays active until the end of the period you paid for. We do not refund the rest of a period, except when Clips was unavailable to you for a significant part of it: then write to us and we refund that part.
- Failures are never charged. Episodes that fail to process do not use your hours, so there is nothing to refund for them.
Write to support@pixfact.com from your account email. Refunds are paid by Paddle, our merchant of record, to the original payment method, usually within 5–10 working days.